Return Policy

General Return Policy

We accept returns within 14 days of receiving your order, provided the item meets the following conditions:

  • It must be undamaged, and in resalable condition (no markings, labels, or tape directly on the product box).
  • It must be in its original packaging and include all accessories.
  • Opened and used items may be returned only if in near perfect condition.
  • All returns require prior authorization. Please contact [email protected] before returning any item to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused.

All returns are subject to a restocking fee of 15% of the item price. This fee covers handling, inspection, and processing of the return before resale.

If an order was eligible for free shipping, outbound shipping charges incurred by Podium 1 will also need to be paid by the customer to qualify.

Note: A 15% restocking fee will be charged for returns that are not defective, plus shipping charges incurred by Podium 1.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs unless the item is considered defective.
  • Shipping fees are non-refundable, as they are paid directly to the carrier (UPS, FedEx, USPS) and cannot be recovered.
  • If your order originally qualified for free shipping, the original shipping cost will be deducted from your refund.
  • Items must be properly packed in an outer carton to avoid damage in transit. Do not place labels or tape directly on the product box.

No Price Adjustments

The store will not adjust the price the customer paid if the item goes on sale after the customer's purchase.

Return to Sender / Refused Shipments

If a package is returned to Podium 1 due to an incorrect address provided by the customer, failure to accept the package, refusal of delivery, or if you'd like to request a return to sender through UPS, the following fees will apply:

  • Outbound Shipping Fee: The original shipping cost of the order (even if the order qualified for free shipping).
  • Return to Sender Processing Fee (UPS): $20.
  • Podium 1 Restocking/Processing Fee: $25.00.

The total of these fees will be deducted from your refund. If you would like the package reshipped, you will be responsible for the new shipping charges. Please ensure that your shipping information is accurate at checkout to avoid these additional costs.

If Your Return Does Not Qualify

  • If an item you returned does not meet our return requirements, you may request to have it sent back to you at your expense.
  • If we do not receive a response within 7 days, the item will be discarded.

Defective or Damaged Products

If you receive a defective item or an incorrect shipment, contact us at [email protected] within 14 days to begin the return process.

  • First 14 Days: We cover Standard/Ground return shipping for defective or incorrectly shipped items. If you choose expedited return shipping, you are responsible for the cost difference.
  • After 30 Days: The customer is responsible for return shipping costs.
  • All returns require prior authorization. Please contact [email protected] before returning any item to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused.

Inspection & Resolution

  • Upon receipt, we will inspect and test the product. If a defect is confirmed, we will offer a repair, replacement, or refund.
  • If no defect is found, the customer will be responsible for return shipping and any applicable labor fees.

Damaged in Transit

  • If your package arrives damaged, we recommend that you refuse shipment for return if possible. If you have received it, you must report it to us within 48 hours with photos of the packaging and item. DO NOT discard cartons, packaging, etc., or we may not be able to file an insurance claim.
  • Claims filed after this period, or that do not meet this criteria, may not be eligible for a refund or replacement.

Non-Refundable Items

We do not accept returns or refunds for the following:

  • Items not purchased directly from Podium 1.
  • Items that are damaged due to misuse, negligence, or modification (e.g., improper installation, exposure to extreme conditions).
  • Items that show normal wear and tear or have exceeded their reasonable life expectancy.
  • Personalized or custom-made products.
  • Digital products or software downloads.
  • Gift cards.

If a product is damaged or missing original packaging, it does not qualify for a refund. Repairs can be arranged, but labor and parts costs will apply.

Replacement

If you'd like to consider a replacement item, please create a return for the original order (the original order must be unused merchandise in original packaging including all accessories) and place a separate replacement order. We'll get your replacement order shipped right away and refund your original order as soon as we receive it. The customer is responsible for all shipping costs incurred when returning the item.

Order Modifications & Cancellations

Modifying an Order

Orders are processed immediately upon placement, making modifications difficult. If you need to update shipping details or correct an issue, please contact us as soon as possible. We will do our best to accommodate your request, but changes are not guaranteed.

Canceling an Order

  • Orders can only be canceled before they have shipped.
  • A 5% processing fee applies to all cancellations to cover transaction fees and administrative costs.
  • If your order has already shipped, it cannot be canceled. You may return the item following our return policy.

Refund Processing

Refunds will be issued to your original payment method after the returned item has been received, inspected, and approved.

  • Refunds exclude shipping fees and the 15% (or $10 minimum) restocking fee.
  • If your return does not meet policy requirements, Podium 1 cannot guarantee a refund.
  • Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
  • Refunds Under $1,500: For all approved returns under $1,500, your refund will be automatically issued to your original form of payment. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.
  • Special Handling for Refunds Over $1,500: For any refund over $1,500, the process is different. These refunds are issued via check and are processed within the 30-day period.

Exceptions / Non-Returnable Items

Unfortunately, custom products such as Turnkeys or personalized items cannot be returned or refunded. If you have any questions or concerns about a specific item, please contact us.

Exchanges

The most efficient way to ensure you receive the desired item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Lost or Stolen Package Policy

If the shipping tracking number says a package has been delivered but you have not received your order, here is the procedure we follow:

  1. First, we ask you to check with anyone else who receives mail at the shipping address and, if possible, talk to your delivery person to see where they delivered the package. This often solves the missing package issue. We also ask that you check with your neighbors to see if they might have received it.
  2. Second, we wait 2 business days for the package to show up from a delayed delivery, neighbor, or other person who may have received it.
  3. Next, after 2 business days we open a lost package case with the carrier to see if the GPS location of the delivery scan matches the address you gave us on the order.

If the GPS delivery scan matches your address, it is assumed your responsibility for the lost package as we can prove delivery by GPS location to the correct addr