Return, Refund & Cancellation Policy

Retail Products General Return Policy

Podium 1 Racing accepts returns of eligible retail products within 14 days of delivery, provided the item meets the following conditions:

The item must be undamaged and in resalable condition, with no markings, labels, or tape placed directly on the manufacturer's product packaging.
The item must be returned in its original packaging and include all accessories, documentation, and included components.
Opened or used items may only be returned if they remain in near-perfect, resalable condition.
All returns require prior authorization from Podium 1 Racing.

To request a return, contact support@podium1racing.com before shipping any item. If the return is approved, Podium 1 Racing will provide a Return Merchandise Authorization (RMA) number and return instructions.

Unauthorized returns may be refused.

Eligible non-defective returns are subject to a 15% restocking fee based on the item price. This fee covers handling, inspection, testing, and processing required before an item can be returned to inventory.

If an order originally qualified for free shipping, the actual outbound shipping cost incurred by Podium 1 Racing may also be deducted from the refund.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the return involves a confirmed defective product, incorrect shipment, or another circumstance specifically covered by this policy.

Original shipping charges are non-refundable because those charges are paid directly to the shipping carrier.

If an order originally qualified for free shipping, the actual outbound shipping cost incurred by Podium 1 Racing may be deducted from the refund.

All returned products must be properly packed inside an appropriate outer shipping carton. Do not place shipping labels, tape, or markings directly on the manufacturer's product packaging.

Customers are responsible for the condition and integrity of returned equipment until it is physically received and inspected by Podium 1 Racing.

All customer-arranged return shipments must be sent using UPS, FedEx, or DHL and must include tracking and a signature-required delivery service unless Podium 1 Racing provides different return instructions in writing.

Returns sent through an unauthorized carrier or without the required delivery confirmation may be refused. Podium 1 Racing is not responsible for lost, stolen, or unconfirmed customer-arranged return shipments.

No Price Adjustments

Podium 1 Racing does not provide retroactive price adjustments if an item is discounted or goes on sale after a customer's purchase.

Return to Sender / Refused Shipments

If a package is returned to Podium 1 Racing because of an incorrect address provided by the customer, failure to accept the package, refusal of delivery, or a customer-requested
return-to-sender request, the following charges may apply:

Outbound Shipping Fee: The actual original shipping cost, including orders that initially qualified for free shipping.
Return to Sender Processing Fee: Any applicable carrier return-to-sender fee, including the current UPS processing fee where applicable.
Podium 1 Racing Processing Fee: $25.00.

Applicable charges will be deducted from the customer's refund.

If the customer requests that the package be shipped again, the customer will be responsible for the new shipping charges.

Customers are responsible for verifying that their shipping information is accurate before an order ships.

If Your Return Does Not Qualify

If a returned item does not meet the requirements of this policy, the customer may request that the item be shipped back at the customer's expense.

If Podium 1 Racing requests instructions regarding a non-qualifying return and does not receive a response within 14 days, the item may be considered abandoned and disposed of.

Defective, Damaged, or Incorrect Retail Products

If you receive a defective product or an incorrect item, contact support@podium1racing.com as soon as possible.

For defects or incorrect shipments reported within 30 days of delivery, Podium 1 Racing will cover reasonable Standard/Ground shipping costs associated with an approved return, repair, or replacement of the affected product.

If expedited shipping is requested when standard shipping would otherwise be provided, the customer is responsible for the difference in cost unless otherwise approved by Podium 1 Racing.

All returns require prior authorization and an RMA number. Do not return a product without first receiving return instructions from Podium 1 Racing.

Inspection & Resolution

Upon receipt, Podium 1 Racing may inspect and test the product to verify the reported issue.

If a defect or shipping error is confirmed, Podium 1 Racing may, as appropriate, repair the product, replace the affected product or component, issue a refund, or provide another reasonable resolution.

If inspection determines that no covered defect exists, including where damage resulted from misuse, negligence, unauthorized modification, physical damage, improper installation, or normal wear and tear, the customer may be responsible for return shipping, replacement parts, and any applicable service or inspection costs.

After the initial 30-day period, product failures may be subject to the applicable manufacturer warranty or other warranty coverage.

Damage in Transit

If a package arrives with visible shipping damage, we recommend refusing the shipment when reasonably possible.

If the shipment has already been accepted, visible shipping damage must be reported to
Podium 1 Racing within 48 hours of delivery.

Customers reporting shipping damage should:

Retain all original cartons, crates, packaging, and packing materials.
Take clear photographs of the exterior packaging and damaged product.
Document the condition of the shipment before discarding packaging or moving damaged components where reasonably possible.
Note visible damage on the carrier's delivery receipt before signing when applicable.

Failure to report visible transit damage within 48 hours, failure to retain required packaging, or failure to document visible freight damage may limit Podium 1 Racing's ability to submit a carrier or insurance claim and may affect the available resolution.

Non-Returnable Items

The following products are not eligible for return under the standard retail return policy:

Products not purchased directly from Podium 1 Racing.
Products damaged through misuse, negligence, abuse, unauthorized modification, improper installation, or exposure to inappropriate environmental conditions.
Products exhibiting normal wear and tear or that have exceeded their reasonable service life.
Personalized or custom-made products.
Digital products or software downloads.
Gift cards.
Custom Turnkey Simulators once shipped.

Custom Turnkey Simulator orders are subject to the separate cancellation terms contained in the Custom Turnkey Simulator Cancellation & Return Policy below.

Products returned without required original packaging, accessories, or components may be deemed ineligible for a refund.

Where appropriate, repair services may still be available for non-returnable products at the customer's expense.

Replacements & Exchanges

If you wish to replace or exchange an eligible retail product for a different product, the original item should generally be processed as a return and a separate order placed for the replacement product.

The original item must satisfy the applicable return requirements.

Unless the replacement is being provided as the resolution of a confirmed defect or shipping error, the customer is responsible for applicable shipping charges.

Order Modifications & Cancellations

Modifying an Order

Orders may begin processing immediately after they are placed, which can make modifications difficult.

If you need to change shipping information, quantities, products, or other order details, contact Podium 1 Racing as soon as possible.

We will make reasonable efforts to accommodate requested changes before shipment, but modifications cannot be guaranteed.

Canceling a Standard Retail Order

Standard retail orders may only be canceled before they have shipped.

Approved cancellations of standard retail orders are subject to a 5% cancellation and
processing fee.

This fee helps offset non-recoverable payment processing costs and administrative expenses associated with receiving, processing, and canceling the order.

Once a standard retail order has shipped, it can no longer be canceled. The customer may request a return after delivery in accordance with the applicable return provisions above.

Custom Turnkey Simulator orders are not governed by this standard retail cancellation provision and are instead subject to the Custom Turnkey Simulator Cancellation & Return Policy below.

Refund Processing

Refunds are processed after the applicable cancellation has been finalized or, in the case of a return, after the returned merchandise has been received, inspected, and approved.

For eligible retail returns:

Applicable original and return shipping charges are non-refundable unless otherwise specified by this policy.
Eligible non-defective retail returns are subject to the 15% restocking fee described above.
If a return does not satisfy the requirements of this policy, Podium 1 Racing cannot guarantee that a refund will be issued.
Podium 1 Racing will notify the customer after the returned merchandise has been inspected and a refund determination has been made.

Refunds under $1,500 will generally be issued to the original form of payment. Processing time after issuance may vary depending on the customer's bank, card issuer, or payment provider.

Refunds exceeding $1,500 may require additional processing and may be issued by check where appropriate. These refunds may require up to 30 days to process.

Cancellation refunds are subject to the applicable cancellation fee instead of a retail return restocking fee.

Lost or Stolen Package Policy

If carrier tracking shows that a package has been delivered but the customer has not received it, Podium 1 Racing follows the process below:

The customer should first check with other individuals who may receive packages at the delivery address, check surrounding delivery areas, contact the delivery carrier where appropriate, and check with nearby neighbors.
Podium 1 Racing may allow up to two business days for a package marked delivered to appear in cases involving an early delivery scan, neighbor delivery, or other carrier delay.
If the package remains missing, Podium 1 Racing may open a case with the carrier and request available delivery information, including delivery scan or GPS information where available.

If carrier records confirm delivery to the shipping address provided on the order, Podium 1 Racing may consider the order successfully delivered and may be unable to provide a
replacement or refund. Customers should report suspected theft to the appropriate local
authorities.

If carrier information indicates that the shipment was delivered to an incorrect location, Podium 1 Racing will work with the carrier and customer toward an appropriate resolution.

CUSTOM TURNKEY SIMULATOR
CANCELLATION & RETURN POLICY

Applicability

This section applies to custom Turnkey Simulator orders placed through Podium 1 Racing.

Custom Turnkey Simulators are made-to-order systems assembled and configured specifically for each customer's requirements.

Unlike standard stocked retail products, these systems may involve significant pre-production planning, component sourcing, supplier commitments, dedicated build labor, configuration, testing, freight coordination, and other work performed specifically for an individual order.

For this reason, Turnkey Simulator orders are subject to cancellation and return terms that differ from the standard retail policy above.

By submitting a deposit or full payment toward a custom Turnkey Simulator order, the purchaser acknowledges and accepts the terms of this policy.

Summary

Cancellation within 48 hours of payment confirmation: Refund of the amount paid, less a 5% cancellation and processing fee.
Cancellation after 48 hours and before shipment: Refund of the amount paid, less a 10% cancellation and processing fee.
After shipment: The order may no longer be canceled.
Returns after shipment: Custom Turnkey Simulators are final sale and are not eligible for return or exchange under normal circumstances.
Warranty or product defect issues: Handled separately under applicable Podium 1 Racing and manufacturer warranty terms.

Turnkey Cancellation Policy

1. Cancellation Within 48 Hours

A customer may request cancellation of a Turnkey Simulator order within 48 hours of payment confirmation.

An approved cancellation within this period is eligible for a refund of the amount paid, less a 5% cancellation and processing fee.

The 48-hour period begins at the timestamp shown on the customer's payment confirmation and is not based on the date of an inquiry, quote, verbal discussion, or other communication occurring before payment.

2. Cancellation After 48 Hours but Before Shipment

After the initial 48-hour cancellation period has passed, the order enters active planning and production.

At this stage, Podium 1 Racing may have already begun activities including:

Sourcing or reserving components specifically for the customer's build.
Coordinating lead times with manufacturers, distributors, and suppliers.
Scheduling production labor and build time.
Configuring or assembling hardware.
Preparing software or system configurations.
Committing to freight, logistics, or other third-party services.
Incurring administrative, processing, or supplier-related costs associated with the order.

A Turnkey Simulator order may still be canceled after the initial 48-hour period provided the system has not yet shipped.

An approved cancellation during this period is eligible for a refund of the amount paid, less a 10% cancellation and processing fee.

The 10% fee is intended to offset payment processing costs, administrative expenses,
production planning, labor commitments, supplier costs, and other expenses incurred in
connection with preparing the customer's custom system.

3. Cancellation After Shipment

Once a Turnkey Simulator has shipped from Podium 1 Racing, the order can no longer be canceled.

For purposes of this policy, an order is considered shipped once the simulator or applicable shipment has been released to, picked up by, or otherwise transferred to the freight carrier or other transportation provider for delivery to the customer.

Custom Turnkey Simulators are final sale after shipment and are not eligible for return or
exchange under normal circumstances.

Turnkey Cancellation Request Procedure

All Turnkey Simulator cancellation requests must be initiated in writing by email.

Customers requesting cancellation should contact sales@podium1racing.com or their Podium 1 Racing Personal Sales Consultant by email.

Cancellation requests made only by telephone, text message, social media, or other informal communication channels are not considered complete cancellation requests under this procedure.

After receiving an email indicating that the purchaser wishes to cancel an order, Podium 1 Racing will provide the purchaser with the official Turnkey Cancellation Request Form.

The purchaser of record, or an authorized representative of the purchaser, must complete and submit the Cancellation Request Form before Podium 1 Racing will finalize the cancellation and process the applicable refund.

The form may require information including:

Customer name and contact information.
Order number.
Confirmation of the order being canceled.
Verification that the person requesting cancellation is the purchaser or is authorized to act on behalf of the purchaser.
Acknowledgement of the applicable cancellation fee.
Signature and date.

Upon receiving an email indicating a customer's intent to cancel, Podium 1 Racing may place the order on a temporary shipping hold while the cancellation request is documented and verified.

The date and time of the customer's initial cancellation email will be used to determine whether the 5% or 10% cancellation fee applies, provided the customer subsequently completes the required Cancellation Request Form.

Submission of the Cancellation Request Form allows Podium 1 Racing to verify and formally process the customer's cancellation. A cancellation refund will not be processed until the required form has been completed and accepted.

Podium 1 Racing will provide written confirmation after the cancellation has been finalized.

Custom Turnkey Simulators Are Final Sale Once Shipped

Custom Turnkey Simulators are manufactured, assembled, configured, and tested specifically for the individual customer and may include products or configurations selected specifically for that order.

Because these systems cannot generally be restocked or resold as new in the same manner as ordinary retail inventory, Turnkey Simulator sales become final once the system has shipped.

After shipment, a Turnkey Simulator is not eligible for return or exchange because of
circumstances including, but not limited to:

A change of mind or preference.
A preference change involving the seat, steering system, pedals, displays, motion
system, chassis, or other selected equipment.
Compatibility considerations that were disclosed or reasonably identifiable before
purchase.
Space, access, installation, electrical, networking, or infrastructure limitations arising after purchase or delivery.
A customer's decision that the system is no longer wanted or needed.

Customers are strongly encouraged to discuss room dimensions, system dimensions, access requirements, power requirements, networking requirements, delivery considerations, and other installation requirements with Podium 1 Racing before completing their order.

Turnkey Shipping Damage

All custom Turnkey Simulators are packaged for freight shipment using packaging methods appropriate to the system and shipment.

If a Turnkey Simulator arrives with visible shipping damage, the customer must notify Podium 1 Racing within 48 hours of delivery.

Customers should:

Inspect the shipment for visible damage before signing the carrier's delivery receipt.
Note visible freight or packaging damage on the carrier's delivery receipt before signing.
Photograph the shipment and packaging before unpacking when damage is visible.
Photograph affected simulator components and any visible damage.
Retain all original crates, cartons, pallets, packaging, and packing materials until
instructed otherwise by Podium 1 Racing.

Failure to report visible shipping damage within 48 hours or failure to retain necessary
packaging and documentation may limit Podium 1 Racing's ability to pursue a freight or
insurance claim and may affect the available resolution.

Signing a freight delivery receipt without documenting readily visible damage may affect the ability to establish that the damage occurred during transit. Customers should inspect freight shipments carefully before signing whenever reasonably possible.

Turnkey Warranty & Product Defects

Returns and cancellations are separate from warranty coverage.

Issues involving manufacturing defects, component failures, Podium 1 Racing workmanship or integration, warranty eligibility, commercial-use considerations, or post-delivery component failures are governed by the applicable Podium 1 Racing Turnkey Limited Warranty and, where applicable, the warranty terms provided by the individual component manufacturer.

Warranty service, repair, or replacement of a covered component does not constitute a return or cancellation of the Turnkey Simulator order.

Post-Delivery Modifications & Upgrades

Podium 1 Racing offers upgrade and modification services for existing Turnkey Simulators.

Customers interested in changing steering systems, pedals, displays, motion systems, controls, computers, chassis components, or other equipment after delivery should contact the Podium 1 Racing sales or support team to discuss available options and pricing.

Post-delivery upgrades and modifications are not considered returns or exchanges of the original Turnkey Simulator unless otherwise agreed in writing by Podium 1 Racing.

Contact

For retail returns, damaged products, or support-related questions:

support@podium1racing.com

For Turnkey Simulator order cancellations or sales-related questions:

sales@podium1racing.com

Podium 1 Racing
Nashville, Tennessee
1 (888) LAPTIME
1 (888) 527-8463